Return Policy

Return and Exchanges

Holiday Return & Exchange Policy

We’re extending our return and exchange window for the holiday season! Purchases made between November 6, 2024, and December 24, 2024, are eligible for replacement or exchange until January 31, 2025. For refunds, our standard 30-day return policy still applies.

For Redo customers, please click here to start your return.

If you did not purchase Redo, please contact us at info@karmaandluck.com for further assistance.

  • All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days, with proof of purchase.

  • Replacements are offered if the item is defective and within 30 days of being purchased *damages caused by regular wear do not qualify for a replacement.

  • Sale items are non-refundable.

  • Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used.

  • After an exchange is made, the item(s) do not qualify for refunds.

  • Defective items within the price range of $49+ purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.

  • Returns are processed within 5-7 business days after being delivered and received.

  • Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.

  • Online purchases may only be returned or exchanged through our customer support team at info@karmaandluck.com

  • Return labels will be provided only for damaged or defective products within the policy time.

  • Please note that shipping fees are non-refundable. 

  • The services provided by Redo for exchanges, credits, pick-ups, and other related services are nonrefundable.

Returns with a company-provided label

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return;

  • Damaged
  • Replacement
  • Exchange

Ship the item(s) back within the next three business days.

Seal the package.

Returns without label

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Karma and Luck is not responsible for packages lost in transit if sent via a non-trackable carrier.

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return;

  • Refund

Ship the item(s) back within the next three business days.

Seal the package.

Our shipping address for returns is: 

Karma and Luck
Returns Department
1945 E. Russell Road, Suite 208
Las Vegas, NV 89119

Return policy for international orders: 

  • Returns for exchanges, replacements, or refunds will need to be done within 30 days of being delivered (delivery date is provided by the carrier).
  • International customers must cover shipping expenses in order to return their products to the US. 
  • Karma and Luck will ship the replacement piece (due to damage) to the country of destination, cost-free.
  • Returns for exchanges will be charged a shipping fee, 
  • Items under final sale or clearance being Women, Men, Kids, Home Decor, or others may not be returned or exchanged. 
  • Please note that shipping fees are non-refundable. 

            Cancelation

            If you have placed an order within 5 hours you may request a cancelation for a full refund.

            Pre-orders can be canceled at any time (if they are not processed) for a full refund.

            Special sales and promo codes

            You can only use one promo code per order. Special sales are set within a specific timeframe and will only apply to orders placed in that timeframe/schedule.