FAQ new
Discount Codes
Build Your Own Karma Sale
Save 15% on Women’s Build Your Own Karma Collection qualifying purchases through 9/12/23 - 9/22/23 at 11:59 pm PT. Can not be combined with other offers or discounts. No adjustments on previous purchases. Enter Code: CHARMED15 at checkout. Offer subject to change without notice.
I tried to use a discount code and it didn’t work.
If your discount code isn't working, please note and check the following:
- Has the code expired?
- Was it copied properly?
- Discount codes cannot be combined with other discount codes.
- Discount codes are only available for use on regularly priced items.
- Coupon codes are only valid at karmaandluck.com.
If you have confirmed all of the above and the code still doesn’t work, please contact us at info@karmaandluck.com.
Shipping
Do you ship internationally?
Yes, we do!
Although we do our best to ship international packages promptly, the
average delivery time is between 10-21 business days, excluding any delays and customs checks. This is also the case
for Express shipping. Taxes and fees are determined according to local import rules.
What is the cost of shipping?
Shipping costs are calculated at checkout and vary depending on the product weight and your shipping location. We strive to ensure shipping charges are affordable, however, we are at the mercy of our shipping carriers.
When will you ship my order?
All items go through a handling period before they are shipped. This is when your items will
be cleansed in our Sacred Blessing area to ensure they arrive to you with the highest positive healing vibrations.
Most orders are shipped within 3 business days. Our system will notify you via email when your order has been
shipped. Please note that during busy seasons, processing an order can take 5-7 business days.
Where are my items coming from?
All of our items are shipped out of our fulfillment house in Las Vegas, NV.
How long does it take for an order to arrive?
Customers typically receive their orders within 1-3 weeks, however, this timeframe may vary
for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.
Our Shipping Policy
provides more information about what to expect.
Will my order be shipped in one package?
For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
I received a tracking number but it hasn’t been updated.
Our carriers can take 2-3 business days after the shipment date to update a shipment. At that time, you can track the item via the tracking number
Do I have to pay import taxes/duties on an international order?
We try our best to make sure you don't have to pay additional import or customs tax/duty
charges but sometimes it is out of our control.
If you are charged additional taxes/duties, you are responsible
for the payment of them as it is out of our hands at that point.
Please see our Shipping Policy for more
information on taxes and duties.
Online Orders
Can I exchange something that I purchased online at a retail location?
Unfortunately, our system requires that all exchanges be made where they were purchased. Please exchange your online purchase by contacting our Customer Service department and then shipping the item(s) back to us. Our Returns Policy will provide you with more information about making a return.
I made a mistake with my address.
Please check your address on your confirmation email, which you should have received after your purchase. If there is a mistake with your address, please contact us at info@karmaandluck.com as soon as possible.
PLEASE NOTE: Once an order has been processed, we are no longer able to change the shipping address. In that case, please contact USPS (once the tracking is updated) to intercept the package and provide the new address to them directly.
I didn’t receive an order number. How do I know my order is complete?
Our system sends a confirmation email after you make your purchase and it will include your order number. If you didn’t receive it, please check your Junk folder. If you are still concerned that your order didn’t go through, you can always contact our Customer Service department.
Has my order been shipped yet?
Our system will send you a confirmation email with tracking information once your order has been shipped. Most orders are shipped within 3 business days, however, during busy seasons, processing an order can take 5-7 business days.
This is a gift – do you have any gift options or a gift receipt?
Unfortunately, we do not have gift options available right now, but all of our items are beautifully packaged in a protective box.
What methods of payment do you accept?
For your convenience, we accept payments from PayPal, VISA, MasterCard, American Express, and Apple Pay.
Will I be charged tax on my order?.
Sales tax is automatically applied to your Karma And Luck order in accordance with individual state codes and regulations. Tax will be added if your shipping address is in one of the following states – AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.
Do you offer wholesale prices?
Please contact us at info@karmaandluck.com to discuss Wholesale options.
Retail Store
Can I exchange something online that I purchased at a retail location?
Unfortunately, our system requires that all exchanges be made where they were purchased. Please exchange your retail purchase at the store where you made the purchase. Our Returns Policy will provide you with more information about returning an item.
Can I get a price adjustment on my item?
As a retail business, our prices may change in response to trends, inventory, and demand from the consumer. As such, we are not able to refund the difference.
What credit cards do you accept?
We accept American Express, VISA, MasterCard, and Discover. For your convenience, we also accept Apple Pay.
Do you offer gift cards?
Yes we do!
Karma And Luck gift cards are available at Karma And Luck stores and online in any amount from $100 to $10,000. Gift Cards are available for purchase online in pre-set denominations. They may be redeemed only at Karma And Luck stores or at https://www.karmaandluck.com/ for purchases within the U.S. They are not redeemable for cash or credit except where required by law. Karma And Luck is not responsible for lost or stolen gift cards.
Sales tax will not be applied when you purchase a gift card. If merchandise items are included in your order, tax will only apply to merchandise items.
Gift cards will be shipped via FedEx and will require a signature upon delivery.
Care Instructions
How do I take care of my jewelry?
- Always remove your jewelry before swimming, showering, bathing, or cleaning with household chemicals, especially those containing bleach or ammonia.
- Be sure to apply hairspray, creams, makeup, and fragrance prior to putting on your jewelry.
- Leather Jewelry - Do not expose it to water or any form of moisture.
- Plated Jewelry - Ensure it is dry prior to storing as moisture can lead to tarnishing.
Returns + exchanges
Can I exchange something at a retail location that I purchased online (or visa versa)?
Unfortunately, our system requires that all exchanges be made where they were purchased. Please exchange your retail purchase at the store where you made the purchase. Please exchange your online purchase by contacting our Customer Service department and then shipping the item(s) back to us. Our Returns Policy will provide you with more information about making a return.
I would like to cancel my order.
You may cancel any Karma And Luck order as long as the order status is “in process.” If the order status has changed to “shipped,” it is beyond the point where we can cancel it as it is now in the hands of our shipping carriers.
I would like to change my order.
If you wish to add or remove items from your order, please contact us at info@karmaandluck.com as soon as possible.
PLEASE NOTE: Once an order has been processed, we are no longer able to make any adjustments to it.
The item I received doesn’t look like the picture on the website.
We take great pride in ensuring that the product images in our online catalog represent the exact look and quality of the items our customers receive. Should this not be the case, please send a photo of the item you received to info@karmaandluck.com so we can confirm that the correct product was shipped.
My item is broken.
Our products are handcrafted with care and a strong attention to detail and quality. Due to the delicate nature of some designs, breakage can occur, although it is rare. If your item is broken, please contact us and send a photo of your item and receipt to info@karmaandluck.com.
Gift Cards
I tried to use a gift card and it didn’t work.
We are sorry to hear that and apologize for the inconvenience. Please email us at info@karmaandluck.com with the gift card number and amount so that we can investigate what went wrong.
Where can I use a Karma and Luck gift card?
Gift cards can be used at our retail locations and for online orders at https://www.karmaandluck.com/.
Can gift cards be combined with coupons and promotions?
Yes, you can combine a gift card with a promo code :)
Do Karma and Luck gift cards expire?
No, our gift cards never expire :)
What if I want to return an item I purchased with a gift card?
No problem! When returning an item that was purchased with a gift card, the refund will be issued onto a new gift card.